At PharmaStaff, we offer professional patient communication services to support your pharmacy’s daily operations and enhance customer satisfaction. Our trained multilingual representatives handle inbound and outbound calls, providing clear, friendly updates on prescription status, copay amounts, refill reminders, and insurance issues. We speak with care and accuracy, ensuring patients understand their medication instructions and next steps.
We can also assist with scheduling pickups, confirming deliveries, and answering common questions—saving your staff valuable time.
We can also assist with scheduling pickups, confirming deliveries, and answering common questions—saving your staff valuable time.
John
1 years exp.
Typical salary
$478/weekly
Everything included, no hidden fees
Lily K.
1 years exp.
Typical salary
$445/weekly
Everything included, no hidden fees
Kevin
1 years exp.
Typical salary
$478/weekly
Everything included, no hidden fees
Sarah
2 years exp.
Typical salary
$435/weekly
Everything included, no hidden fees
Robert
2 years exp.
Typical salary
$478/weekly
Everything included, no hidden fees
Mary
1 years exp.
Typical salary
$445/weekly
Everything included, no hidden fees
Dave
1 years exp.
Typical salary
$435/weekly
Everything included, no hidden fees
Alice
1 years exp.
Typical salary
$478/weekly
Everything included, no hidden fees
We follow up on abandoned prescriptions, medication adherence, and incomplete insurance information to keep your patients engaged and supported.
All updates are documented in your pharmacy system for full transparency and continuity.
We already work with:
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and ready to get trained on more
We also handle faxing, portal messaging, and calls in compliance with HIPAA and pharmacy regulations. You get faster turnaround times, fewer delays, and a smoother workflow overall.
Steps of work
4 simple steps to optimize your pharmacy's performance
step 1
Discovery & Onboarding
step 2
Role & Criteria Alignment
Enjoy outsourcing benefits today
step 3
Targeted Talent Search
step 4
Integration & Ongoing Support
Pharmacies that are already working with us:
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"PharmaStaff’s attention to detail in compliance has given us peace of mind. Their process is seamless, and the talent we’ve received has been outstanding."
Enexia Pharmacy Group
“Lucy works better than some people here in our pharmacy to be honest.”
Enexia Pharmacy Group
Get qualified candidates For every task
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HIPPA Compliance and SOC2 Certification
PharmaStaff is a HIPPA compliant and SOC2 certified outsourcing service provider. We work narrowly with healthcare service providers and pharmacies, and protected health information
PharmaStaff adheres to the strict standards set by HIPAA regulations for managing PHI, implementing robust safeguards to prevent unauthorized access and misuse of sensitive data.
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PharmaStaff complies with SOC 2 by implementing robust controls aligned with the Trust Services Criteria—security, availability, confidentiality, processing integrity, and privacy—to protect sensitive data and ensure operational reliability.
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